مرحبًا بك في غافة. These Terms and Conditions govern your use of our website and services.
Business Location:
Ghafa operates from Dubai, United Arab Emirates.
By accessing this website, you agree to the terms below. If you do not agree, please refrain from using our site.
📌 1. Definitions
“You” / “Your” – Refers to the user visiting or purchasing from our website.
“We” / “Us” / “Our” – Refers to Ghafa.
“Parties” – Refers to both you and Ghafa.
🔄 2. Return & Replacement Policy
We accept returns or replacements only in the following cases:
The item has a manufacturer defect.
You received the wrong product.
✅ In these cases, Ghafa will cover all shipping costs.
📦 Products must be returned in their original, unused condition.
⚠️ 3. Conditional Replacements
We may accept replacement requests in the following cases:
You’re not satisfied with the product.
"أنت" ordered the wrong size or variant.
🚚 In these cases, you will cover shipping costs.
🛍️ Product must be in original, unused condition.
❌ 4. Non-Refundable / Non-Returnable Cases
We do not accept returns or refunds if:
More than 24 hours have passed since delivery.
The product is personalized (e.g., embossed initials).
The item is damaged, usedأو broken.
The item is still in transit.
The request does not meet the conditions listed above.
📬 5. Need Help?
Have a question? Visit our Contact Us page and our support team will be happy to assist you.